PSN We’ve encountered an error while processing your order
For about two years, any attempt to purchase anything on the PSN website failed with the message:
“We’ve encountered an error while processing your order. Please try again later”
It turns out I am not the only one getting this error: https://www.reddit.com/r/PS4/comments/3phke7/psn_store_weve_encountered_an_error_while.
I contacted support, and they said that the billing address from my credit card does not match my profile’s address You’ve heard correctly, Sony thinks that your address should be the same as your billing address in all cases, otherwise, purchases will fail with that cryptic error.
To fix it, head to https://account.sonyentertainmentnetwork.com, and check the box “Use my billing address” under Account -> Account Details -> Location.